Terms and Conditions

We use Sage Pay to collect and process transaction information. Please read the Sage Pay Security Policy at

We do not store credit card details nor do we share customer details with any 3rd parties.
At The Crescent Fish and Chip Shop, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy outlines how we collect, use, and protect your information. 1. Information We Collect Personal Information: When you place an order or create an account, we may collect personal information such as your name, address, phone number, email address, and payment details. Order Information: Details about the orders you have placed, including the items ordered, order dates, and order values. Usage Data: Information on how you use our website or app, including IP addresses, browser types, and pages visited. How We Use Your Information: Order Processing: To process and deliver your orders. Customer Service: To provide customer support and respond to your queries. Marketing: To send promotional materials, special offers, and updates about our services. You can opt-out of marketing communications at any time. Improvement: To improve our services, website, and app based on customer feedback and usage data. 3. Information Sharing: Third Parties: We do not sell, trade, or otherwise transfer your personal information to outside parties, except trusted third parties who assist us in operating our business, conducting our affairs, or serving you, so long as they agree to keep this information confidential. Legal Requirements: We may release your information when we believe it is necessary to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.4. Data Security: - We implement various security measures to maintain the safety of your personal information. These measures include using secure servers, encryption, and other technical and administrative safeguards 5. Cookies: - We use cookies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. 6. Your Consent -By using our site, you consent to our privacy policy. 7. Changes to Our Privacy Policy: We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website. Contact Us- If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us via telephone on 01352 733582

No Delivery Policy At The Crescent Fish and Chip Shop we pride ourselves on providing fresh and delicious food for our valued customers. Please note that we currently do not offer delivery services. Here are the details of our no delivery policy: 1. Collection Only: o All orders must be picked up in person from our takeaway location. o Our address is 48 Chester Road Flint CH65DT, and we are open for pick-ups from 11:30am to 8pm Tuesday – Saturday. 2. Order Timing: o Please allow at least 30 minutes for us to prepare your order. o You will receive a notification when your order is confirmed, detailing the time of collection. 3. Payment Methods: o We accept payment via card prior to the order being collected, Payments must be authorised to allow collection of order.

Takeaway Refund Policy 1. Eligibility for Refunds: -Refund requests must be made within 24 hours of receiving the order. The food must be untouched, and in the same packaging it was collected in. 2. Conditions for Refunds: o Refunds are applicable in cases of incorrect orders, missing items, or unsatisfactory food quality at the discretion of the manager. o Customers must provide proof of purchase and details of the issue. 3. Process for Refunds: o To initiate a refund, customers should contact The Crescent Fish and Chip Shop Manager via phone or email with their order number and a brief description of the issue. o Once the issue is validated, we will notify the customer of the approval or rejection of the refund. 4. Refund Method: o Approved refunds will be processed to the original payment method within 3-5 business days. 5. Non-Refundable Items: o Refunds are not applicable for orders where the customer has changed their mind after collection of their order. o Discounts, promotions, and special offers are non-refundable. 6. Exchanges and Credits: o If a replacement is preferred, we will arrange to organise another collection of the correct order at no extra cost. o Alternatively, customers may choose to receive a credit for future orders.

Age Policy At The Crescent Fish and Chip Shop we are committed to serving all our customers responsibly. Please review our age policy below: Parental Supervision: • We recommend that individuals under the age of 16 be accompanied by an adult when placing an order or collecting food from our premises. Respectful Conduct: • All customers, regardless of age, are expected to conduct themselves respectfully when interacting with our staff and other customers. Compliance: • We comply with all local and national regulations regarding the sale of age-restricted items and services. Any violations may result in refusal of service and reporting to the relevant authorities.

Contact Policy At The Crescent Fish and Chip Shop we value our customers and are committed to providing excellent service. Please review our contact policy for all the ways you can reach us: Contact Information: • Phone: 01352 733582 • Email: thecrescentchippy@gmail.com • Address: 48 Chester Road Flint, Flintshire CH65DT Customer Service Hours: • Our customer service team is available from 11:30am – 8pm on Tuesday-Saturday • Please check our website for holiday hours and any special announcements. Order Inquiries: • For questions or concerns about your order, please contact us via phone or email. • We aim to respond to all inquiries within 5 working days but during peak hours, response times may be longer. Feedback and Complaints: • We welcome your feedback and strive to improve our services continuously. • If you have a complaint or suggestion, please reach out to us via email or through our website’s contact form. • All feedback is taken seriously and will be addressed promptly. Social Media: • You can also connect with us on social media for the latest updates and promotions. o Facebook: www.facebook.com/thecrescentfishandchipshop o Instagram: @Thecrescentchippy In-Person Inquiries: • Customers are welcome to visit our takeaway during operating hours for any in-person questions or concerns. Newsletter Subscription: • Stay updated by subscribing to our newsletter through our website. We share news, promotions, and special offers with our subscribers periodically.